Shipping policy

Shipping & Delivery Policy

Our goal is to provide you with reliable and convenient shipping options. This website currently ships only to customers in the United States.

For customers in other regions:

1. Shipping Destinations

This website currently ships only within the United States. Orders are shipped from our U.S. warehouse.

Customers located in Germany or the United Kingdom should place their orders through their respective local TECKNET websites.

2. Shipping Costs

United States

Shipping Method Estimated Delivery Time Shipping Fee
Standard Shipping 3–5 business days Free
Expedited Shipping 1–3 business days $6.99

Shipping Carrier: UPS or other reliable local carriers, depending on the delivery address and shipping method selected.

3. Processing & Shipping Time

The estimated delivery timeframe consists of two parts:

  • Processing Time: 1–2 business days

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 1–3 business days

Orders are generally processed and shipped within 1–2 business days. Orders shipped from our U.S. warehouse typically arrive within 3–5 business days after shipment.

Please note that delivery times are estimates and may vary depending on the destination, carrier operations, weather, public holidays, or other circumstances beyond our control.

Please ensure that all shipping information provided at checkout is accurate and complete. Incorrect or missing information may result in delivery delays.

During public holidays, manufacturers and shipping carriers may operate on limited schedules, which may affect delivery times. While these delays are beyond our control, we will do our best to assist you.

4. How to Track Your Order

Once your order has been shipped, you will receive tracking information by email.

You can also track your package through the following link:

Track Your Order

Please note that tracking information may take some time to update after your order has been shipped.

5. Delivery Issues & Reporting Timeframe

If you experience a delivery issue, including missing items, incorrect items, damaged packages, or other delivery-related problems, please contact TECKNET Customer Support as soon as possible.

For damaged, incorrect, or missing items, we recommend contacting us within 7 days of the carrier's recorded delivery date.

For orders marked as "Delivered" but not received, please contact us within 30 days of the carrier's recorded delivery date. After 30 days, logistics and tracking information may no longer be available, which may significantly limit our ability to investigate the issue with the carrier.

Please note that these reporting timeframes are part of our standard operating procedures and do not affect your statutory rights under applicable consumer protection laws.

6. Delivered but Not Received

If your tracking information shows that your package was delivered, but you have not received it, please take the following steps:

  1. Check with household members, neighbors, or your building management.

  2. Check nearby delivery locations, including side doors, porches, mailrooms, package lockers, or other designated delivery areas.

  3. Review the tracking information for any delivery notes or proof of delivery.

  4. If you still cannot locate the package, please contact TECKNET Customer Support as soon as possible.

To assist us in investigating the issue with the carrier, you may be asked to provide additional information or documentation, such as:

  • A Declaration of Non-Receipt or other confirmation requested by our support team.

  • A police report number, where applicable.

  • Security or surveillance footage, where available.

  • Other supporting documentation depending on the circumstances and order value.

TECKNET will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Please note that packages reported as lost or stolen after confirmed delivery may not be covered by our standard product warranty. However, we are committed to working with you to find a reasonable resolution in accordance with applicable consumer protection laws.

7. Damaged, Incorrect, or Missing Items

If your package arrives damaged, contains an incorrect item, or an item is missing, please contact TECKNET Customer Support within 7 days of the carrier's recorded delivery date.

To help us investigate and resolve the issue efficiently, please provide your order number and, where applicable, photos or videos of:

  • The shipping package and shipping label

  • Any visible damage to the package

  • The products received

  • The product packaging

  • Any missing or incorrect items

Our support team will review the information and work with you to determine an appropriate solution.

8. Address Changes & Order Security

For your financial security and to help prevent fraud, TECKNET cannot accept requests to change the shipping address through Live Chat, phone, or email after an order has been dispatched.

Before Shipping

If you need to update your shipping address before your order has been shipped, please contact TECKNET Customer Support as soon as possible.

For security and verification purposes, we may request your order confirmation, order screenshot, or invoice before processing an address change.

Please note that an address change cannot be guaranteed if your order has already entered the fulfillment or shipping process.

After Dispatch

Once an order has been dispatched, the shipping address cannot be changed by TECKNET.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, we will review the situation with you and determine the available options.

9. Returned or Undeliverable Packages

Please make sure your shipping address is complete and accurate before placing your order.

If a package is returned because of an incorrect address, incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts, reshipping may not be available in all circumstances.

Please contact TECKNET Customer Support if your package is returned to us so that we can review your order and provide further assistance.

10. Taxes and Duties

United States

Orders shipped to customers in the United States from TECKNET's U.S. warehouse do not require customers to pay additional import duties or taxes at delivery.

The price displayed at checkout is the final amount payable unless otherwise stated.

11. More Information

If you have any questions about shipping, delivery, tracking, or a delivery issue, please contact us:

Email: support.us@tecknet.com

Address:
5A L/F WANG FU BLDG
NO 5-7 CHATHAM COURT
TST, KOWLOON, HONG KONG

We are happy to assist you with your order and delivery concerns.

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