Warranty and Return

  • Thanks for choosing TECKNET. All our Products undergo strict testing by our quality inspection team before shipment. If you find any quality issue, please email us at support.us@tecknet.com. You will receive a response within 48 hours.

When TECKNET Pays For Return Shipping?

  1. Under the circumstance that you receive a damaged or defective item, we will exchange it or cover the shipping fee for the return.

  2. Details are as follows:

    • Item arrived defective and cannot be fixed with a replacement part
    • We shipped out the wrong item
    • We shipped it to the wrong address
    • We shipped a duplicate order
    • Item malfunctioned during the 30-day returns period (Assuming the customer assembled the item properly per the instruction manual)

Important:

  • For items arriving damaged or defective, YOU MUST provide video/photos to support your claim.
  • Failure to provide proof will result in the return being treated as “buyer’s remorse” and the customer being responsible for return shipping and a 15% restocking fee.
  • Customers must provide proof of defects prior to return, with no exceptions. Use the Contact Us form to submit pics/videos for your return request.
  • Once we receive the approved returned item, we will review its condition. If the item is found defective, we will issue a refund.
  • If the return request for a damaged/defective item can be fixed with simple parts and support, we can offer free replacement part(s) and repair advice.

When the Customer Pays For Return Shipping?

In cases of return due to customer error, return shipping is the customer’s responsibility. Original shipping and handling costs will be deducted from your refund. Examples of these returns may include:

  1. Buyer's Remorse
  2. No Reason / No Longer Want
  3. Misinterpretation of Product Description
  4. Order Cancellation after shipment
  5. Incorrect purchase by the customer

After the 30-day returns period, customers may use the manufacturer's product warranty for repairs if the item is faulty or malfunctioning. Our warranty period is one year.

Exchange Processing Flow

Step 1: Contact us at support.us@tecknet.com, explain your problem, and confirm the solution. Step 2: Send us a picture of the returned item with the tracking number. Maintenance fees depend on warranty coverage. Step 3: We confirm receipt and check the problem. Email us your contact details. Step 4: We will send the goods back to you.

Refund Policy

  • If you're not 100% satisfied, you can return the product for a full refund or exchange within 30 days. (Return shipping is the customer's responsibility.)
  • The product must be returned in the original condition and packaging. The refund will be processed within 7 working days.
  • For any return or refund issues, please contact us at support.us@tecknet.com.

Return Address

Please contact customer service via email at support.us@tecknet.com to obtain the return address.

Order Cancellation

We generally ship orders within 1-2 business days. To cancel an order, contact us at support.us@tecknet.com as soon as possible. If your order has been shipped, you can return it for a full refund. If the return is due to our error, we'll cover the shipping fee.