FAQS
How do I place an order?
Select your product, add it to cart, and proceed to checkout. Enter your shipping details and complete payment to place your order.
What payment methods do you accept?
We accept a variety of secure and convenient payment options, including Shop Pay, PayPal, and Google Pay.
How long will it take to receive my order?
Processing time: 1–2business days.Shipping time:3–7 business days (depending on your location).
What is your return & refund policy?
We offer a 30-day free return for unused, undamaged items. Please contact support before returning.
Do you provide a warranty?
Yes. All TECKNET products are covered by a 5-year warranty for quality-related issues.
How do I claim the warranty?
Please submit your warranty ticket on the Warranty Page，and we will assist you with it.
My item arrived damaged / defective. What should I do?
Please contact us within 7 days with photos or videos. We will resend a replacement or issue a refund.
Can I modify or cancel my order?
You may modify or cancel your order within a short period after payment. Once the order has been processed or shipped, changes and cancellations are no longer available.
How can I contact customer support?
You can contact us via our website email. We typically reply within 24 hours.Response times may be extended during holidays and public festivals.